Jay Mulki : rechercher sur Z-Library

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1

The validity of the SERVQUAL and SERVPERF scales

Llosa, Sylvie, Carrillat, François A., Jaramillo, Fernando, Mulki, Jay P.

Journal:

International Journal of Service Industry Management

Année:

2007

Langue:

english

Fichier:

PDF, 328 KB

english, 2007

2

Leadership style, salesperson's work effort and job performance: the influence of power distance

Mulki, Jay P., Caemmerer, Barbara, Heggde, Githa S.

Journal:

Journal of Personal Selling and Sales Management

Année:

2015

Langue:

english

Fichier:

PDF, 360 KB

english, 2015

3

Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture

Gloria Barczak, Felicia Lassk, Jay Mulki

Journal:

Creativity and Innovation Management

Année:

2010

Langue:

english

Fichier:

PDF, 392 KB

english, 2010

4

The Role of Ethical Climate on Salesperson's Role Stress, Job Attitudes, Turnover Intention, and Job Performance

Fernando Jaramillo, Jay Prakash Mulki and Paul Solomon

Journal:

Journal of Personal Selling and Sales Management

Année:

2006

Langue:

english

Fichier:

PDF, 1.76 MB

english, 2006

5

Workplace Stressors, Job Attitude, and Job Behaviors: Is Interpersonal Conflict the Missing Link?

Jaramillo, Fernando, Mulki, Jay Prakash, Boles, James S.

Journal:

Journal of Personal Selling and Sales Management

Année:

2011

Langue:

english

Fichier:

PDF, 381 KB

english, 2011

6

A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25 years of research

Fernando Jaramillo, Jay Prakash Mulki, Greg W. Marshall

Journal:

Journal of Business Research

Année:

2005

Langue:

english

Fichier:

PDF, 169 KB

english, 2005

7

Sales Effort: The Intertwined Roles of the Leader, Customers, and the Salesperson

Jaramillo, Fernando, Mulki, Jay Prakash

Journal:

Journal of Personal Selling and Sales Management

Année:

2008

Langue:

english

Fichier:

PDF, 242 KB

english, 2008

8

Social Network Theory and the Sales Manager Role: Engineering the Right Relationship Flows

Flaherty, Karen, Lam, Son K., Lee, Nick, Mulki, Jay Prakash, Dixon, Andrea L.

Journal:

Journal of Personal Selling and Sales Management

Année:

2012

Langue:

english

Fichier:

PDF, 911 KB

english, 2012

9

Workplace Isolation, Salesperson Commitment, and Job Performance

Mulki, Jay Prakash, Locander, William B., Marshall, Greg W., Harris, Eric G., Hensel, James

Journal:

Journal of Personal Selling and Sales Management

Année:

2008

Langue:

english

Fichier:

PDF, 244 KB

english, 2008

10

Sales scholarship: honoring the past and defining the future (Key takeaways from the 2018 American Marketing Association Faculty Consortium: New Horizons in Selling and Sales Management)

Flaherty, Karen E., Lassk, Felicia, Lee, Nick, Marshall, Greg W., Moncrief, William C., Mulki, Jay P., Pullins, Ellen Bolman

Journal:

Journal of Personal Selling and Sales Management

Année:

2018

Langue:

english

Fichier:

PDF, 480 KB

english, 2018

11

Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?

Jay Prakash Mulki, Fernando Jaramillo, William B. Locander

Journal:

Journal of Business Research

Année:

2006

Langue:

english

Fichier:

PDF, 280 KB

english, 2006

12

Reluctant employees and felt stress: The moderating impact of manager decisiveness

Jay Prakash Mulki, Fernando Jaramillo, Shavin Malhotra, William B. Locander

Journal:

Journal of Business Research

Année:

2012

Langue:

english

Fichier:

PDF, 275 KB

english, 2012

13

Bringing meaning to the sales job: The effect of ethical climate and customer demandingness

Jaramillo, Fernando, Mulki, Jay Prakash, Boles, James S.

Journal:

Journal of Business Research

Année:

2013

Langue:

english

Fichier:

PDF, 327 KB

english, 2013

14

Ethical reputation and value received: customer perceptions

Mulki, Jay Prakash, Jaramillo, Fernando

Journal:

International Journal of Bank Marketing

Année:

2011

Langue:

english

Fichier:

PDF, 138 KB

english, 2011

15

The Role of Ethical Climate on Salesperson's Role Stress, Job Attitudes, Turnover Intention, and Job Performance

Jaramillo, Fernando, Mulki, Jay, Solomon, Paul

Journal:

Journal of Personal Selling and Sales Management

Année:

2006

Langue:

english

Fichier:

PDF, 172 KB

english, 2006

16

Regulation of emotions, interpersonal conflict, and job performance for salespeople

Mulki, Jay Prakash, Jaramillo, Fernando, Goad, Emily A., Pesquera, Martha Rivera

Journal:

Journal of Business Research

Année:

2015

Langue:

english

Fichier:

PDF, 347 KB

english, 2015

17

Neglected Burnout Dimensions: Effect of Depersonalization and Personal Nonaccomplishment on Organizational Commitment of Salespeople

Hollet-Haudebert, Sandrine, Mulki, Jay Prakash, Fournier, Christophe

Journal:

Journal of Personal Selling and Sales Management

Année:

2011

Langue:

english

Fichier:

PDF, 742 KB

english, 2011

18

EFFECTS OF ETHICAL CLIMATE AND SUPERVISORY TRUST ON SALESPERSON'S JOB ATTITUDES AND INTENTIONS TO QUIT

Mulki, Jay Prakash, Jaramillo, Fernando, Locander, William B.

Journal:

Journal of Personal Selling and Sales Management

Année:

2006

Langue:

english

Fichier:

PDF, 140 KB

english, 2006

19

Examining the Impact of Service Quality: A Meta-Analysis of Empirical Evidence

Carrillat, François A., Jaramillo, Fernando, Mulki, Jay Prakash

Journal:

The Journal of Marketing Theory and Practice

Année:

2009

Langue:

english

Fichier:

PDF, 278 KB

english, 2009

20

The Effect of Self-Efficacy on Salesperson Work Overload and Pay Satisfaction

Jay Prakash Mulki, Felicia G. Lassk and Fernando Jaramillo

Journal:

Journal of Personal Selling and Sales Management

Année:

2008

Langue:

english

Fichier:

PDF, 1.76 MB

english, 2008

21

PRODUCT RETURNS PROCESSING: AN EXAMINATION OF PRACTICES OF MANUFACTURERS, WHOLESALERS/DISTRIBUTORS, AND RETAILERS

James R. Stock, Jay P. Mulki

Journal:

Journal of Business Logistics

Année:

2009

Langue:

english

Fichier:

PDF, 237 KB

english, 2009

22

Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory

Jay P. Mulki, Jorge F. Jaramillo, William B. Locander

Journal:

Journal of Business Ethics

Année:

2008

Langue:

english

Fichier:

PDF, 204 KB

english, 2008

23

Critical Role of Leadership on Ethical Climate and Salesperson Behaviors

Jay P. Mulki, Jorge Fernando Jaramillo, William B. Locander

Journal:

Journal of Business Ethics

Année:

2009

Langue:

english

Fichier:

PDF, 280 KB

english, 2009

24

How Do Salespeople Make Decisions? The Role of Emotions and Deliberation on Adaptive Selling, and the Moderating Role of Intuition

Locander, David A., Mulki, Jay P., Weinberg, Frankie J.

Journal:

Psychology and Marketing

Année:

2014

Langue:

english

Fichier:

PDF, 488 KB

english, 2014

25

Lone Wolf Tendencies and Salesperson Performance

Mulki, Jay, Jaramillo, Fernando, Marshall, Greg

Journal:

Journal of Personal Selling and Sales Management

Année:

2007

Langue:

english

Fichier:

PDF, 227 KB

english, 2007

26

The Effect of Self-Efficacy on Salesperson Work Overload and Pay Satisfaction

Mulki, Jay Prakash, Lassk, Felicia G., Jaramillo, Fernando

Journal:

Journal of Personal Selling and Sales Management

Année:

2008

Langue:

english

Fichier:

PDF, 292 KB

english, 2008

27

The role of time wasted in sales force attitudes and intention to quit

Jaramillo, Fernando, Mulki, Jay Prakash, Locander, William B.

Journal:

International Journal of Bank Marketing

Année:

2006

Langue:

english

Fichier:

PDF, 237 KB

english, 2006

28

The two minds of the buyer: The difference in expectations and perceptions towards sales personnel in turbulent market contexts

Kuhnle, Jennifer C., Caemmerer, Barbara, Mulki, Jay

Journal:

Journal of Customer Behaviour

Année:

2012

Langue:

english

Fichier:

PDF, 188 KB

english, 2012

29

Effects of Ethical Climate and Supervisory Trust on Salesperson's Job Attitudes and Intentions to Quit

Jay Prakash Mulki, Fernando Jaramillo and William B. Locander

Journal:

Journal of Personal Selling and Sales Management

Année:

2006

Langue:

english

Fichier:

PDF, 1.18 MB

english, 2006

30

The Interplay of Emotion Regulation and Sales Experience in Salesperson Conflicts: Evidence from an Emerging Economy

Darrat, Mahmoud A., Mulki, Jay P., Swimberghe, Krist

Journal:

Journal of Global Marketing

Année:

2016

Langue:

english

Fichier:

PDF, 590 KB

english, 2016

31

Lone Wolf Tendencies and Salesperson Performance

Jay Prakash Mulki, Fernando Jaramillo and Greg W. Marshall

Journal:

Journal of Personal Selling and Sales Management

Année:

2007

Langue:

english

Fichier:

PDF, 1.96 MB

english, 2007

32

Sales Effort: The Intertwined Roles of the Leader, Customers, and the Salesperson

Fernando Jaramillo and Jay Prakash Mulki

Journal:

Journal of Personal Selling and Sales Management

Année:

2008

Langue:

english

Fichier:

PDF, 2.06 MB

english, 2008

33

Workplace Isolation, Salesperson Commitment, and Job Performance

Jay Prakash Mulki, William B. Locander, Greg W. Marshall, Eric G. Harris and James Hensel

Journal:

Journal of Personal Selling and Sales Management

Année:

2008

Langue:

english

Fichier:

PDF, 1.72 MB

english, 2008

34

Joint impact of ethical climate and external work locus of control on job meaningfulness

Mulki, Jay, Lassk, Felicia G.

Journal:

Journal of Business Research

Année:

2019

Langue:

english

Fichier:

PDF, 742 KB

english, 2019

35

Differences in Family-Owned SMEsâ Ethical Behavior: A Mixed Gamble Perspective of Family Firm Tax Evasion

Eddleston, Kimberly A., Mulki, Jay P.

Journal:

Entrepreneurship Theory and Practice

Année:

2020

Fichier:

PDF, 531 KB

2020

36

Workplace isolation: Exploring the construct and its measurement

Greg W. Marshall, Charles E. Michaels, Jay P. Mulki

Journal:

Psychology and Marketing

Année:

2007

Langue:

english

Fichier:

PDF, 195 KB

english, 2007

37

Impact of Customer Orientation, Inducements and Ethics on Loyalty to the Firm: Customers’ Perspective

Leslier M. Valenzuela, Jay P. Mulki, Jorge Fernando Jaramillo

Journal:

Journal of Business Ethics

Année:

2010

Langue:

english

Fichier:

PDF, 365 KB

english, 2010

38

Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory

Jay P. Mulki, Jorge F. Jaramillo and William B. Locander

Journal:

Journal of Business Ethics

Année:

2008

Langue:

english

Fichier:

PDF, 2.56 MB

english, 2008

39

Critical Role of Leadership on Ethical Climate and Salesperson Behaviors

Jay P. Mulki, Jorge Fernando Jaramillo and William B. Locander

Journal:

Journal of Business Ethics

Année:

2009

Langue:

english

Fichier:

PDF, 3.28 MB

english, 2009

40

Salesperson resistance to change: an empirical investigation of antecedents and outcomes

Jaramillo, Fernando, Mulki, Jay Prakash, Onyemah, Vincent, Rivera Pesquera, Martha

Journal:

International Journal of Bank Marketing

Année:

2012

Langue:

english

Fichier:

PDF, 322 KB

english, 2012

41

A meta‐analysis of the relationship between sales orientation‐customer orientation (SOCO) and salesperson job performance

Jaramillo, Fernando, Ladik, Daniel M., Marshall, Greg W., Mulki, Jay Prakash

Journal:

Journal of Business & Industrial Marketing

Année:

2007

Langue:

english

Fichier:

PDF, 312 KB

english, 2007

42

Workplace isolation: salespeople and supervisors in USA

Mulki, Jay Prakash, Jaramillo, Fernando

Journal:

International Journal of Human Resource Management

Année:

2011

Langue:

english

Fichier:

PDF, 187 KB

english, 2011

43

Salesperson Lone Wolf Tendencies: The Roles of Social Comparison and Mentoring in a Mediated Model of Performance

Locander, David A., Weinberg, Frankie J., Mulki, Jay P., Locander, William B.

Journal:

The Journal of Marketing Theory and Practice

Année:

2015

Langue:

english

Fichier:

PDF, 478 KB

english, 2015

44

The impact of effort-oriented epistemological beliefs on mentoring support

Weinberg, Frankie J., Mulki, Jay P., Lankau, Melenie J.

Journal:

Journal of Workplace Learning

Année:

2015

Langue:

english

Fichier:

PDF, 251 KB

english, 2015

45

Impact of Customer Orientation, Inducements and Ethics on Loyalty to the Firm: Customers' Perspective

Leslier M. Valenzuela, Jay P. Mulki and Jorge Fernando Jaramillo

Journal:

Journal of Business Ethics

Année:

2010

Langue:

english

Fichier:

PDF, 1.80 MB

english, 2010

46

Customer-directed extra-role performance and emotional understanding: Effects on customer conflict, felt stress, job performance and turnover intentions

Mulki, Jay P., Wilkinson, John W.

Journal:

Australasian Marketing Journal (AMJ)

Année:

2017

Langue:

english

Fichier:

PDF, 341 KB

english, 2017

47

Social Network Theory and the Sales Manager Role: Engineering the Right Relationship Flows

Flaherty, Karen E., Lam, Son K., Lee, Nick, Mulki, Jay P., Dixon, Andrea L.

Journal:

SSRN Electronic Journal

Année:

2012

Langue:

english

Fichier:

PDF, 328 KB

english, 2012